Terms of Service
Last updated: April 24, 2026
1. Acceptance of Terms
By creating an account or using Falcon Wonder Studio ("the Service," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not access or use the Service. These Terms apply to all users, including free and paid account holders.
2. Description of Service
Falcon Wonder Studio is a marketing platform that provides email campaign management, contact relationship management (CRM), WhatsApp messaging, lead capture forms, analytics, and related tools. The Service operates on a prepaid credit model — you purchase credits and spend them on usage-based features.
3. Account Registration
You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account. You must be at least 18 years old to create an account.
4. Acceptable Use
You agree not to use the Service to: (a) send spam, unsolicited bulk email, or messages to contacts who have not opted in; (b) transmit malware, viruses, or malicious code; (c) violate any applicable law or regulation including CAN-SPAM, CASL, GDPR, or similar email/messaging laws; (d) impersonate any person or entity; (e) attempt to gain unauthorized access to the Service or its infrastructure; (f) use the Service for illegal or fraudulent purposes. We reserve the right to suspend or terminate accounts that violate these terms.
5. Email & Messaging Compliance
You are solely responsible for ensuring that your email and WhatsApp messages comply with all applicable laws, including including CAN-SPAM (USA), CASL (Canada), GDPR (EU), and applicable local laws. This includes maintaining proper opt-in records, honoring unsubscribe requests promptly, and including required sender information in your messages. We provide unsubscribe functionality but compliance is your responsibility. We may suspend accounts with high bounce rates, spam complaints, or evidence of non-compliance.
6. Credits, Billing & Refunds
The Service operates on a prepaid credit system. Credits are purchased in advance and deducted as you use paid features. Credits do not expire. We do not offer refunds on purchased credits except where required by applicable law. We are not responsible for credits consumed due to campaign errors or configuration mistakes. Prices are subject to change with reasonable notice. Unused credits will be credited if we discontinue the Service with at least 30 days notice.
7. Bring Your Own Keys (BYOK)
Certain features (SMTP email sending, WhatsApp Cloud API, ad platform connections) require you to connect your own third-party accounts and API credentials. Your use of those third-party services is governed by their respective terms of service. We store your credentials securely (AES-256 encrypted) but you remain responsible for the security and appropriate use of those credentials. We are not liable for actions taken by third-party platforms against your accounts.
8. Data & Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You retain ownership of your data (contacts, campaigns, templates). By using the Service, you grant us a limited license to process your data solely to provide the Service. We do not sell your data to third parties.
9. Intellectual Property
The Service, including its software, design, and content, is owned by Falcon Wonder Studio and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service. Content you create (templates, campaigns, forms) remains your property. You grant us a limited license to host and deliver your content as part of the Service.
10. Uptime & Service Availability
We strive for high availability but do not guarantee uninterrupted access to the Service. Scheduled maintenance, infrastructure issues, or circumstances beyond our control may cause downtime. We are not liable for losses resulting from Service unavailability. We will make reasonable efforts to communicate planned maintenance in advance.
11. Limitation of Liability
To the maximum extent permitted by law, Falcon Wonder Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities, arising from your use of the Service. Our total liability to you for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless Falcon Wonder Studio and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your violation of any applicable laws or regulations.
13. Termination
You may cancel your account at any time from your account settings. We reserve the right to suspend or terminate your account without notice for violation of these Terms or any applicable law. Upon termination, your access to the Service will cease. We may retain your data for up to 90 days after account closure for backup and legal compliance purposes, after which it will be deleted.
14. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice within the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.
15. Governing Law
These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of the Service shall be resolved through good-faith negotiation, and if unsuccessful, through binding arbitration or courts of competent jurisdiction.
16. Contact
If you have questions about these Terms, please contact us at support@falconwonder.studio.